rules in the Orange hotels

3-star hotel in the center of Moscow
24-hour front desk
Accommodation conditions
check-in from 14:00, check-out until 12:00
Rooms reservation
Online booking on the website, through the operator or in the support chat
Payment options
payment is made in Russian rubles in cash or by credit card

General rules of residence in the «Orange» hotels

Accommodation conditions at the hotel «Orange»

Reservation of rooms in the «Orange» hotels is carried out as follows:

  • check-in to the room before 14:00
  • check out of the room before 12:00

For your convenience, the hotel has a round-the-clock front desk, we are ready to find the best option for you to stay in a comfortable hotel in the center of Moscow.

If you plan to stay in a hotel room for a few hours in transit, then you should check the available rooms and the cost of accommodation with our operators using the direct hotel number or in the support chat.

General rules for guests of hotels «Orange»

  • Check-in to the hotel room is carried out only with a passport or a replacement identity document
  • The administration is not responsible for the safety of personal belongings left in the room unattended
  • You can store your personal belongings or luggage in special storage rooms of the hotel, having agreed with the administrator
  • All hotels have round the clock video surveillance, inside and outside the building
  • The use of alcoholic beverages and drugs is prohibited on the territory of the hotel
  • Smoking on the territory of the hotel is strictly prohibited, smoking is possible in strictly designated areas indicated by the hotel administrator
  • In case of loss or damage to property, a sum of money is collected from the resident according to the market value of this property

We reserve the right to refuse accommodation if

  • If a person does not have a passport or a replacement identity document
  • Persons under the age of 18 without appropriate parental permission or without an adult
  • Persons who are intoxicated or any other inadequate condition
  • Persons interfering with the comfortable stay of other guests in the hotel
  • Persons who strongly disagree with the rules of our hotels will be denied booking a room

Cancellation policy the room reservations

  • You can cancel your reservation for free up to two days (48 hours) before check-in
  • When paying on the website, when canceling the booking, the funds will not be returned
  • Please note that some rooms will charge the total price of the reservation if canceled, modified or in case of no-show
Useful information for guests of hotels «Orange»

The text of the Offer set out below is an official public offer addressed to individuals to conclude an agreement on the provision of services in accordance with clause 2 of article 437 of the Civil Code of the Russian Federation. The Agreement is considered concluded and becomes effective from the moment you perform the actions provided for in the Offer and signify your unconditional accession to all the terms of the Offer without any exceptions or restrictions.

  • Public offer for the sale of hotel services

    The «Orange» hotels in Moscow, hereinafter referred to as the «CONTRACTOR», concludes this Agreement with any person, hereinafter referred to as the «CUSTOMER». This Agreement is an agreement for the provision of services, concluded through a public offer, and regulates the procedure for the provision of services and the obligations arising in this regard between the CONTRACTOR and the CUSTOMER. The text of this Agreement is posted on the Internet at:

    1. Subject of the Agreement

      1. The subject of this offer is the booking and sale of hotel services to the CUSTOMER on the terms of this Offer and in accordance with the tariff plans published on the website
    2. Rights and obligations of the parties

      1. The customer has the right

        1. Place an order for booking hotel services using the Internet, a phone call and other methods indicated on At the same time, the CUSTOMER acknowledges that in the event of using the service CONTRACTOR, he fully and unconditionally accepts the terms of this Offer, regardless of how the order was made.
        2. Refuse the order or change the order only after agreement with the CONTRACTOR in writing.
        3. Choose a payment method for your order from those offered on the site
        4. Self-check the order details on the booking confirmation or application before booking hotel services. The CUSTOMER bears full responsibility for the accuracy and legality of the use of the data used by him when placing an order.
      2. The contractor has the right

        1. Require the CUSTOMER to adhere to all procedures for ordering and booking hotel services strictly in accordance with the rules set out on the website and in this Offer. Whatever actions the CUSTOMER does, the CONTRACTOR is responsible for the proper execution of only actions and procedures performed in full compliance with these rules.
        2. Demand from the CUSTOMER full agreement with the terms of the Offer. Refuse to provide services to the CUSTOMER without agreeing to the terms of the offer.
        3. Disable and enable the service, carry out preventive work on the server and other equipment involved in the provision of services at a convenient time, informing the CUSTOMERS about this on the website
        4. Provide the CUSTOMER with information about the hotel and payment methods. In case of payment for the order through the payment terminal, provide the CUSTOMER with information on the amount of payment agreed with the payment systems involved in the process of booking hotel services.
        5. Require the CUSTOMER to pay for the first day of stay or the full cost of the order, depending on the conditions of hotel booking. In case of a late change in the date of arrival, late cancellation of arrival or no-show of the CUSTOMER, deduct the payment for the actual downtime of the room in the amount of its daily cost in accordance with the conditions specified in the order. If you are late for more than a day, the reservation will be canceled .
        6. Use third parties to receive payments for services.
      3. The customer is obliged

        1. Agree to the terms of this Offer.
        2. Do not start placing an order without first familiarizing yourself with the rules of the CONTRACTOR. If the CUSTOMER has started placing an order, then the CONTRACTOR has the right to consider that the CUSTOMER is fully acquainted and agrees with the rules.
        3. Indicate current contact and personal information when registering and placing an order (full name, phone number, e-mail address, nationality).
        4. Indicate and check when ordering the correctness of all the necessary data for ordering. In the event that the CUSTOMER refused to provide the necessary data, or the data turned out to be inaccurate, then the CONTRACTOR has the right to refuse to place an order.
        5. Pay in full the cost of the first day of the order or the entire amount in full using the payment methods presented on the website and within the time frame specified by the CONTRACTOR during the ordering process.
        6. In case of payment for the order with a bank card via the Internet, use only the bank card owned by the CUSTOMER. To avoid fraud, the CONTRACTOR checks the payment and contacts the CUSTOMER to resolve any possible questions. If the CUSTOMER is not available or the issue remains unresolved, the CONTRACTOR reserves the right to cancel this order and return the funds to the bank card of its owner.
        7. In case of cancellation of the order (cancellation), immediately inform the CONTRACTOR by phone 8 (800) 550-48-68 (with the further provision of written confirmation by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.). Cancellation is considered accepted from the moment the CONTRACTOR receives a written confirmation of the cancellation.
      4. The contractor is obliged

        1. Provide the CUSTOMER with the necessary information and instructions for ordering. Comprehensive information is the information that the CONTRACTOR publishes on the website
        2. Provide the CUSTOMER with information about the hotel and methods of payment for services.
        3. Not later than 3 working days from the date of receipt of the order, confirm the possibility of providing the CUSTOMER with hotel services, indicating their cost.
        4. If it is impossible to book on the conditions stated by the CUSTOMER, inform the CUSTOMER about this and offer booking on alternative terms.
        5. Accept payment for services from the CUSTOMER (including through third parties) after proper ordering and successful booking of hotel services.
    3. Rules for order cancellation (booking cancellation), order changes and refund to the CUSTOMER

      1. The CUSTOMER has the right to cancel the order at any time, in accordance with the order cancellation rules. To do this, the CUSTOMER must cancel the booking using the link specified in the booking confirmation letter, or by phone 8 (800) 550-48-68. If the CUSTOMER canceled the order in accordance with the order cancellation rules, then the CONTRACTOR undertakes to make a refund.
      2. Refunds to the CUSTOMER in full are carried out in case of cancellation of the order (cancellation of the reservation) at least one day before the date of arrival. Cancellation of the order (cancellation of the reservation) less than a day before the date of arrival or no-show at the hotel entails the accrual of penalties to the CUSTOMER in favor of the CONTRACTOR in the amount of the cost of the first day of stay specified in the booking.
      3. When changes are made to the order concerning the essential conditions for the provision of services (change of the accommodation facility, the start or end date of the provision of services, etc.), these changes are considered a new order for booking hotel services, the initial order is subject to cancellation under the conditions specified in clauses 3.1 and 3.2. The date of change or cancellation of the order is the date of receipt by the CONTRACTOR of the corresponding written application from the CUSTOMER.
      4. To return funds, the CUSTOMER must fill out the "Application for the return of funds" and send it along with a copy of the passport to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.. Refunds will be made to the CUSTOMER's bank account specified in the application within 10 (ten) business days from the date of receipt of the "Application for the return of funds" by the CONTRACTOR. Refunds cannot be made to another person. The CUSTOMER has the right to ask all questions that have arisen by phone 8 (800) 550-48-68.
      5. When paying by credit card and returning funds to the card, no commission is charged.
      6. To return the funds credited to the account of the CONTRACTOR by mistake through payment systems, the CUSTOMER must apply with a written application and attach a copy of the passport and checks / receipts confirming the erroneous crediting. This application must be sent to the address: 109028, Moscow, Yauzskaya street, house 1/15, building 6, room 2, room 8, 2nd floor, or by e-mail to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.. After receiving a written application with a copy of the passport and receipts / receipts, the CONTRACTOR makes a refund within 10 (ten) business days from the date of receipt of the 3rd application to the Customer's current account specified in the application. In this case, the refund amount will be equal to the cost of the Order.
      7. The term for consideration of the Application and the return of funds to the CUSTOMER begins to be calculated from the moment the CONTRACTOR receives the Application and is calculated in working days excluding holidays / weekends. If the application is received by the Company after 5 pm on a business day or on a holiday / weekend, the moment the Company receives the Application is the next business day.
      8. In case of violation by the CUSTOMER in the hotel of the laws of the Russian Federation, the requirements of the migration legislation of Russia upon check-in, the CONTRACTOR reserves the right to refuse the CUSTOMER check-in at the hotel with the deduction of penalties in the amount of the daily cost of accommodation.
    4. Responsibility. Dispute Resolution

      1. The CUSTOMER represents the interests of all persons entering the room together with him and is personally liable to the CONTRACTOR for the correctness of the information about them provided in the application.
      2. The CONTRACTOR shall not be liable in the event of non-performance or improper performance of services on his part or on the part of third parties, arising from inaccuracy, insufficiency or untimely confirmation information and documents provided by the CUSTOMER, as well as arising from other violations of the terms of this Offer on the part of the CUSTOMER.
      3. The CONTRACTOR is not responsible if the CUSTOMER does not arrive at the hotel on the first day of arrival, as well as the CUSTOMER's failure to comply with the requirements of the migration legislation of the Russian Federation (including the lack of a passport, a child's birth certificate, migration card and visa of a foreign citizen and other documents) and, as a result this, it is possible not to check into the hotel.
      4. The CONTRACTOR is not responsible for the discrepancy between the provided service and the customer's expectations and his subjective assessment.
      5. The parties will make every effort to reach agreement on disputable issues through negotiations. If it is impossible to reach an agreement in the negotiations, the arisen disputes are subject to consideration in the Arbitration Court of the city of Moscow.
      6. For all other issues not provided for in this Offer, the Parties are guided by the current legislation of the Russian Federation. All possible disputes arising from the provisions of the Offer will be resolved in the courts of the Russian Federation in accordance with the current legislation of the Russian Federation.
    5. Force majeure circumstances

      1. In the event of force majeure circumstances that the party to this Agreement could neither foresee nor prevent by reasonable measures, the term for the fulfillment of obligations under this Agreement is postponed in proportion to the time during which such circumstances continue to operate, without compensation for any losses.
      2. Such events of an extraordinary nature, in particular, include: floods, fires, earthquakes, explosion, storms, soil subsidence, other natural phenomena, epidemics, as well as war or military actions, actions and decisions of state authorities, disruptions in telecommunications and power grids, voltage drops in the power grid, the action of malicious programs, as well as unfair actions of third parties, expressed in actions aimed at unauthorized access and / or disabling the software and / or hardware complex of each of the Parties. Act of terrorism. And other circumstances that led to the failure of technical means of any of the parties to the contract.
      3. The party for which a situation has arisen in which it has become impossible to fulfill its obligations due to the occurrence of force majeure circumstances is obliged to immediately (but not later than 5 (five) business days) notify the other party about the occurrence, the estimated duration and termination of these circumstances. side.
      4. In the event of a dispute about the time of the onset, duration and end of force majeure circumstances, the conclusion of the competent authority at the location of the relevant Party will be a proper and sufficient confirmation of the beginning, duration and end of these circumstances.
      5. Failure to notify or untimely notification of the party about the beginning of the force majeure circumstances deprives it of the right to refer to them as a basis in the future, exempting from liability for failure to fulfill obligations under this agreement.
      6. If the force majeure circumstances and / or their consequences continue to operate for more than 30 (thirty) calendar days in a row, then the Agreement may be terminated at the initiative of either party by sending a written notice to the other party.
    6. Modification and termination of the Agreement

      1. This Agreement comes into force from the moment the CUSTOMER starts the ordering process and is valid indefinitely.
      2. The CUSTOMER has the right to refuse the services of the CONTRACTOR at any time. Refusal of the CUSTOMER entails the termination of all obligations of the CONTRACTOR to him from the moment of such refusal.
      3. The CONTRACTOR has the right to unilaterally, without giving reasons, terminate this Agreement.
      4. The CUSTOMER has the right to terminate the contract, in accordance with the rules for order cancellation.
      5. The CONTRACTOR has the right to change the terms of this Agreement and its Appendices, introduce new Appendices to this Agreement without prior notice. The CUSTOMER, knowing about the possibility of such changes, agrees that they will be made. If the CUSTOMER continues to use the services of the CONTRACTOR after such changes, this means his agreement with them.
    7. Data confidentiality and consent to their processing

      1. The CUSTOMER is guaranteed the confidentiality of the data provided to them for the purpose of booking hotel services
      2. The CUSTOMER is responsible for the confidentiality of his registration name (login) and password, as well as for all actions performed under this name (login) and password. The CONTRACTOR is not responsible and does not compensate for losses incurred due to unauthorized use by third parties of the CUSTOMER's identification data.
      3. The CUSTOMER agrees to the processing and storage of his personal data provided for processing and ordering.
  • Booking payment options

    Payment for accommodation in the rooms of the hotel «Orange» is possible in any way convenient for you:

    • Cash on arrival at the reception
    • By credit card upon arrival at the reception
    • By bank card or electronic payment when making a reservation on our website
    • By wire transfer to the current account

    Please note!

    • Payment by wire transfer to the current account is carried out on the basis of the invoice issued by the organization or individual
    • When paying by bank transfer, you must indicate the name of the hotel in which you will be staying in the purpose of payment
    • Accommodation is considered paid after the funds are credited to the settlement account of the organization

    Payment by cash or credit card

    • You pay for your accommodation upon arrival at the reception

    Payment by credit card on the website

    To select payment for services using a card on the corresponding page of the site, you must click the «Book» button at the step of filling in the information «check-in guarantee» in the online booking module.

    Payment is made through the authorization server of the bank's processing center using bank credit cards of the following payment systems:

    • VISA International
    • Master Card Worldwide
    • American Express
    • JCB

    Description of the data transfer process:

    • To make a payment, you will need to provide the details of your plastic card. The transfer of this information is carried out in compliance with all necessary security measures
    • The data will be communicated only to the Bank's authorization server via a secure channel (SSL 3.0 protocol). Information is transmitted in encrypted form and is stored only on a specialized server of the payment system

    Electronic payments

    Electronic transfers are carried out through a single payment system.

    • Payment for the agreed order is made in Russian rubles
    • Payment is made on the basis of 100% prepayment of the agreed and confirmed order

    When choosing this form of payment when placing an order on the site, you will be automatically redirected to the payment form of the processing center.

    • All data entered by you on the payment form of the processing center is fully protected in accordance with the PCI DSS security standard requirements. We receive information only about the payment you made
    • A payment authorization message will be sent to the e-mail address you specified when making a payment
    • Immediately after making the payment, you will be redirected back to our website
    • Information about your payment can go to us from 5 seconds to several minutes
  • A refund

    Refunds for the services of booking a room at the «Orange» hotel are made by the Seller within 10 (ten) calendar days from the date the Buyer submits a demand for their return, while the Buyer will be refunded the full cost of the services minus the cost of the already rendered accommodation services, in the same the way the payment was made.

    For more information, you can send a written request to our service: This email address is being protected from spambots. You need JavaScript enabled to view it..

    More detailed rules for refunding money, as well as the rules for refusing to book a room in hotels of the «Orange» are spelled out in the offer agreement, clause 3.

Hotels in Moscow «Orange», official website ©