Accommodation
rules in the Orange hotels

The «Orange» hotels in Moscow, hereinafter referred to as the «CONTRACTOR», concludes this Agreement with any person, hereinafter referred to as the «CUSTOMER». This Agreement is an agreement for the provision of services, concluded through a public offer, and regulates the procedure for the provision of services and the obligations arising in this regard between the CONTRACTOR and the CUSTOMER. The text of this Agreement is posted on the Internet at: https://hotelorange.ru/en/accommodation-rules.

1. Subject of the Agreement

   1. The subject of this offer is the booking and sale of hotel services to the CUSTOMER on the terms of this Offer and in accordance with the tariff plans published on the website https://hotelorange.ru.

2. Rights and obligations of the parties

   1. The customer has the right

      1. Place an order for booking hotel services using the Internet, a phone call and other methods indicated on https://hotelorange.ru. At the same time, the CUSTOMER acknowledges that in the event of using the service CONTRACTOR, he fully and unconditionally accepts the terms of this Offer, regardless of how the order was made.
      2. Refuse the order or change the order only after agreement with the CONTRACTOR in writing.
      3. Choose a payment method for your order from those offered on the site https://hotelorange.ru.
      4. Self-check the order details on the booking confirmation or application before booking hotel services. The CUSTOMER bears full responsibility for the accuracy and legality of the use of the data used by him when placing an order.

   2. The contractor has the right

      1. Require the CUSTOMER to adhere to all procedures for ordering and booking hotel services strictly in accordance with the rules set out on the website https://hotelorange.ru and in this Offer. Whatever actions the CUSTOMER does, the CONTRACTOR is responsible for the proper execution of only actions and procedures performed in full compliance with these rules.
      2. Demand from the CUSTOMER full agreement with the terms of the Offer. Refuse to provide services to the CUSTOMER without agreeing to the terms of the offer.
      3. Disable and enable the service, carry out preventive work on the server and other equipment involved in the provision of services at a convenient time, informing the CUSTOMERS about this on the website https://hotelorange.ru.
      4. Provide the CUSTOMER with information about the hotel and payment methods. In case of payment for the order through the payment terminal, provide the CUSTOMER with information on the amount of payment agreed with the payment systems involved in the process of booking hotel services.
      5. Require the CUSTOMER to pay for the first day of stay or the full cost of the order, depending on the conditions of hotel booking. In case of a late change in the date of arrival, late cancellation of arrival or no-show of the CUSTOMER, deduct the payment for the actual downtime of the room in the amount of its daily cost in accordance with the conditions specified in the order. If you are late for more than a day, the reservation will be canceled .
      6. Use third parties to receive payments for services.

   3. The customer is obliged

      1. Agree to the terms of this Offer.
      2. Do not start placing an order without first familiarizing yourself with the rules of the CONTRACTOR. If the CUSTOMER has started placing an order, then the CONTRACTOR has the right to consider that the CUSTOMER is fully acquainted and agrees with the rules.
      3. Indicate current contact and personal information when registering and placing an order (full name, phone number, e-mail address, nationality).
      4. Indicate and check when ordering the correctness of all the necessary data for ordering. In the event that the CUSTOMER refused to provide the necessary data, or the data turned out to be inaccurate, then the CONTRACTOR has the right to refuse to place an order.
      5. Pay in full the cost of the first day of the order or the entire amount in full using the payment methods presented on the website https://hotelorange.ru and within the time frame specified by the CONTRACTOR during the ordering process.
      6. In case of payment for the order with a bank card via the Internet, use only the bank card owned by the CUSTOMER. To avoid fraud, the CONTRACTOR checks the payment and contacts the CUSTOMER to resolve any possible questions. If the CUSTOMER is not available or the issue remains unresolved, the CONTRACTOR reserves the right to cancel this order and return the funds to the bank card of its owner.
      7. In case of cancellation of the order (cancellation), immediately inform the CONTRACTOR by phone 8 (800) 550-48-68 (with the further provision of written confirmation by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.). Cancellation is considered accepted from the moment the CONTRACTOR receives a written confirmation of the cancellation.

   4. The contractor is obliged

      1. Provide the CUSTOMER with the necessary information and instructions for ordering. Comprehensive information is the information that the CONTRACTOR publishes on the website https://hotelorange.ru.
      2. Provide the CUSTOMER with information about the hotel and methods of payment for services.
      3. Not later than 3 working days from the date of receipt of the order, confirm the possibility of providing the CUSTOMER with hotel services, indicating their cost.
      4. If it is impossible to book on the conditions stated by the CUSTOMER, inform the CUSTOMER about this and offer booking on alternative terms.
      5. Accept payment for services from the CUSTOMER (including through third parties) after proper ordering and successful booking of hotel services.

3. Rules for order cancellation (booking cancellation), order changes and refund to the CUSTOMER

   1. The CUSTOMER has the right to cancel the order at any time, in accordance with the order cancellation rules. To do this, the CUSTOMER must cancel the booking using the link specified in the booking confirmation letter, or by phone 8 (800) 550-48-68. If the CUSTOMER canceled the order in accordance with the order cancellation rules, then the CONTRACTOR undertakes to make a refund.
   2. Refunds to the CUSTOMER in full are carried out in case of cancellation of the order (cancellation of the reservation) at least one day before the date of arrival. Cancellation of the order (cancellation of the reservation) less than a day before the date of arrival or no-show at the hotel entails the accrual of penalties to the CUSTOMER in favor of the CONTRACTOR in the amount of the cost of the first day of stay specified in the booking.
   3. When changes are made to the order concerning the essential conditions for the provision of services (change of the accommodation facility, the start or end date of the provision of services, etc.), these changes are considered a new order for booking hotel services, the initial order is subject to cancellation under the conditions specified in clauses 3.1 and 3.2. The date of change or cancellation of the order is the date of receipt by the CONTRACTOR of the corresponding written application from the CUSTOMER.
   4. To return funds, the CUSTOMER must fill out the "Application for the return of funds" and send it along with a copy of the passport to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.. Refunds will be made to the CUSTOMER's bank account specified in the application within 10 (ten) business days from the date of receipt of the "Application for the return of funds" by the CONTRACTOR. Refunds cannot be made to another person. The CUSTOMER has the right to ask all questions that have arisen by phone 8 (800) 550-48-68.
   5. When paying by credit card and returning funds to the card, no commission is charged.
   6. To return the funds credited to the account of the CONTRACTOR by mistake through payment systems, the CUSTOMER must apply with a written application and attach a copy of the passport and checks / receipts confirming the erroneous crediting. This application must be sent to the address: 109028, Moscow, Yauzskaya street, house 1/15, building 6, room 2, room 8, 2nd floor, or by e-mail to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.. After receiving a written application with a copy of the passport and receipts / receipts, the CONTRACTOR makes a refund within 10 (ten) business days from the date of receipt of the 3rd application to the Customer's current account specified in the application. In this case, the refund amount will be equal to the cost of the Order.
   7. The term for consideration of the Application and the return of funds to the CUSTOMER begins to be calculated from the moment the CONTRACTOR receives the Application and is calculated in working days excluding holidays / weekends. If the application is received by the Company after 5 pm on a business day or on a holiday / weekend, the moment the Company receives the Application is the next business day.
   8. In case of violation by the CUSTOMER in the hotel of the laws of the Russian Federation, the requirements of the migration legislation of Russia upon check-in, the CONTRACTOR reserves the right to refuse the CUSTOMER check-in at the hotel with the deduction of penalties in the amount of the daily cost of accommodation.

4. Responsibility. Dispute Resolution

   1. The CUSTOMER represents the interests of all persons entering the room together with him and is personally liable to the CONTRACTOR for the correctness of the information about them provided in the application.
   2. The CONTRACTOR shall not be liable in the event of non-performance or improper performance of services on his part or on the part of third parties, arising from inaccuracy, insufficiency or untimely confirmation information and documents provided by the CUSTOMER, as well as arising from other violations of the terms of this Offer on the part of the CUSTOMER.
   3. The CONTRACTOR is not responsible if the CUSTOMER does not arrive at the hotel on the first day of arrival, as well as the CUSTOMER's failure to comply with the requirements of the migration legislation of the Russian Federation (including the lack of a passport, a child's birth certificate, migration card and visa of a foreign citizen and other documents) and, as a result this, it is possible not to check into the hotel.
   4. The CONTRACTOR is not responsible for the discrepancy between the provided service and the customer's expectations and his subjective assessment.
   5. The parties will make every effort to reach agreement on disputable issues through negotiations. If it is impossible to reach an agreement in the negotiations, the arisen disputes are subject to consideration in the Arbitration Court of the city of Moscow.
   6. For all other issues not provided for in this Offer, the Parties are guided by the current legislation of the Russian Federation. All possible disputes arising from the provisions of the Offer will be resolved in the courts of the Russian Federation in accordance with the current legislation of the Russian Federation.

5. Force majeure circumstances

   1. In the event of force majeure circumstances that the party to this Agreement could neither foresee nor prevent by reasonable measures, the term for the fulfillment of obligations under this Agreement is postponed in proportion to the time during which such circumstances continue to operate, without compensation for any losses.
   2. Such events of an extraordinary nature, in particular, include: floods, fires, earthquakes, explosion, storms, soil subsidence, other natural phenomena, epidemics, as well as war or military actions, actions and decisions of state authorities, disruptions in telecommunications and power grids, voltage drops in the power grid, the action of malicious programs, as well as unfair actions of third parties, expressed in actions aimed at unauthorized access and / or disabling the software and / or hardware complex of each of the Parties. Act of terrorism. And other circumstances that led to the failure of technical means of any of the parties to the contract.
   3. The party for which a situation has arisen in which it has become impossible to fulfill its obligations due to the occurrence of force majeure circumstances is obliged to immediately (but not later than 5 (five) business days) notify the other party about the occurrence, the estimated duration and termination of these circumstances. side.
   4. In the event of a dispute about the time of the onset, duration and end of force majeure circumstances, the conclusion of the competent authority at the location of the relevant Party will be a proper and sufficient confirmation of the beginning, duration and end of these circumstances.
   5. Failure to notify or untimely notification of the party about the beginning of the force majeure circumstances deprives it of the right to refer to them as a basis in the future, exempting from liability for failure to fulfill obligations under this agreement.
   6. If the force majeure circumstances and / or their consequences continue to operate for more than 30 (thirty) calendar days in a row, then the Agreement may be terminated at the initiative of either party by sending a written notice to the other party.

6. Modification and termination of the Agreement

   1. This Agreement comes into force from the moment the CUSTOMER starts the ordering process and is valid indefinitely.
   2. The CUSTOMER has the right to refuse the services of the CONTRACTOR at any time. Refusal of the CUSTOMER entails the termination of all obligations of the CONTRACTOR to him from the moment of such refusal.
   3. The CONTRACTOR has the right to unilaterally, without giving reasons, terminate this Agreement.
   4. The CUSTOMER has the right to terminate the contract, in accordance with the rules for order cancellation.
   5. The CONTRACTOR has the right to change the terms of this Agreement and its Appendices, introduce new Appendices to this Agreement without prior notice. The CUSTOMER, knowing about the possibility of such changes, agrees that they will be made. If the CUSTOMER continues to use the services of the CONTRACTOR after such changes, this means his agreement with them.

7. Data confidentiality and consent to their processing

   1. The CUSTOMER is guaranteed the confidentiality of the data provided to them for the purpose of booking hotel services
   2. The CUSTOMER is responsible for the confidentiality of his registration name (login) and password, as well as for all actions performed under this name (login) and password. The CONTRACTOR is not responsible and does not compensate for losses incurred due to unauthorized use by third parties of the CUSTOMER's identification data.
   3. The CUSTOMER agrees to the processing and storage of his personal data provided for processing and ordering.